felbet Privacy Policy – How We Handle Your Personal Data in the Philippines
Your privacy is important to us. This page explains what personal information felbet collects, how we use it, and the steps we take to keep it safe. By using our platform, you agree to the practices described here.
What Information We Collect and Why
We only collect what we genuinely need to run a safe, fair, and enjoyable platform for every Filipino player.
Account Registration Data
When you register on felbet, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement, and ensure that only one account is registered per person. We also use this data to send you important account notifications and to restore access if you ever lose your login credentials. All registration data is stored securely and is never shared with third parties for marketing purposes without your explicit consent.
Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your chosen payment method, transaction reference numbers, and account details associated with your preferred payment channel. We do not store full card numbers or sensitive payment credentials on our servers — these are handled directly by our payment partners using industry-standard encryption. Transaction records are retained for regulatory compliance and to help resolve any disputes that may arise. You can review your transaction history at any time from within your account dashboard.
Platform Usage and Activity Data
We collect information about how you interact with the felbet platform, including the pages you visit, the games or betting markets you access, the device type and browser you use, and your approximate location based on your IP address. This data helps us improve the platform experience, identify and fix technical issues, and ensure that our services are being used in accordance with our Terms and Conditions. Usage data is analysed in aggregate form wherever possible, and individual activity logs are only reviewed when there is a specific reason to do so, such as investigating a reported issue or suspected policy violation.
Support and Communication Records
When you contact our support team or submit a query through any available channel, we retain a record of that communication, including the content of your message and any documents you provide. These records allow us to follow up on unresolved issues, maintain consistency in how we handle similar queries, and improve the quality of our support service over time. Communication records are kept for a reasonable period and are accessible only to authorised staff members who need them to perform their duties. We will never use your support communications for any purpose unrelated to resolving your query or improving our service.
Identity Verification Documents
Before processing your first withdrawal or activating certain account features, we may ask you to submit a government-issued identification document and a proof of address. This is a standard requirement for licensed online gaming platforms operating in the Philippines and is intended to prevent fraud, money laundering, and underage access. Submitted documents are reviewed by authorised personnel only and are stored using secure, access-controlled systems. Once verification is complete, your documents are retained only for as long as required by applicable regulations. You will be notified if we need any additional information from you during the verification process.
Cookies and Technical Identifiers
felbet uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and understand how different parts of the platform are being used. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand user behaviour in aggregate so we can make informed improvements to the site. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features. We do not use cookies to track your activity on third-party websites.
Your Rights and How to Exercise Them
As a player in the Philippines, you have clear rights over your personal data. Here is what you can request and how we will respond.
Access and Correction
You have the right to request a copy of the personal data we hold about you at any time. If any of your information is inaccurate or out of date, you can ask us to correct it, and we will do so promptly once your identity has been verified. Common updates include changes to your contact details, address, or preferred payment method. To submit an access or correction request, please reach out to our support team using the contact details provided in the footer of this page. We aim to respond to all data requests within a reasonable timeframe in accordance with applicable Philippine data privacy regulations.
Deletion and Restriction
You may request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain your information. In some cases, we may be required by law to keep certain records for a specified period even after your account is closed, and we will inform you of this if it applies to your request. You can also ask us to restrict the processing of your data while a correction or deletion request is being reviewed. All deletion and restriction requests are handled by our data protection team and will be acknowledged within a reasonable period.
Data Portability
Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transfer your information to another service provider if you choose to do so. Data portability requests are subject to identity verification and will be fulfilled within a reasonable timeframe. Please note that this right applies to data you have provided directly to us and does not extend to data that has been derived or inferred from your activity on the platform. If you have questions about what data is covered by a portability request, our support team will be happy to clarify.
Complaints and Escalation
If you believe that felbet has not handled your personal data in accordance with this Privacy Policy or applicable Philippine law, you have the right to raise a complaint with us directly. We take all privacy complaints seriously and will investigate each one thoroughly. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines, which is the relevant supervisory authority for data protection matters in the country. We are committed to cooperating fully with any investigation and to resolving privacy concerns in a fair and transparent manner. Your trust is important to us, and we will always do our best to address your concerns promptly.
How We Keep Your Data Secure
felbet implements a range of technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and our servers are hosted in secure, access-controlled environments. We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities before they can be exploited. Access to personal data within our organisation is strictly limited to staff members who need it to perform their specific duties, and all such staff are bound by confidentiality obligations.
In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities as required by Philippine data privacy law. We will provide clear information about what happened, what data was affected, and what steps we are taking to address the situation. We also maintain an incident response plan that allows us to act quickly and effectively in the unlikely event that a security incident occurs. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for every player on our platform.
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. Where we share data with trusted service providers — such as payment processors or identity verification partners — we do so only under strict contractual agreements that require those parties to handle your data in accordance with applicable law and our own privacy standards. Any third-party partners we work with are carefully vetted before being granted access to any player data, and their access is limited to what is strictly necessary for the service they provide.
End-to-End Encryption
All data in transit is protected with industry-standard encryption protocols to prevent interception.
Access Controls
Only authorised personnel with a legitimate need can access personal data, under strict confidentiality rules.
Regular Security Reviews
We conduct ongoing internal audits to identify and address potential vulnerabilities in our systems.
Breach Notification
In the event of a data incident, we will notify affected players and authorities promptly as required by law.
Questions About Your Privacy? We Are Here to Help
If you have any questions about how felbet handles your personal data, or if you would like to exercise any of your data rights, visit our FAQ page or register a free account to get started.